Notice of change of certificate design
Certificate delivery info and timeframes
Certificates are posted to the centre's main registered address. Tracking information is sent by email to the centre's main contact at the point of dispatch.
Discover certificates are sent within 4 weeks of invoice issue.
Standard (face-to-face) moderation: certificates are dispatched within 4 weeks of the moderation date.
Online and postal moderation: certificates are dispatched within 6 weeks of the sample confirmation date.
View our Terms and Conditions of booking, updated as of April 2021.
Please ensure that your invoice has been paid so that we can dispatch certificates to you promptly. If your invoice is not paid until after the moderation has taken place, we may not be able to send your certificates out in the time frame stated.
Certificate replacement and amendment
Replacements can be requested when certificates are lost or damaged.
We are required by Ofqual to stamp reissued certificates with a re-issue date. This will be on the front left hand corner of the certificate. The only exception to this requirement is where there has been a clerical error by the Arts Award team or the adviser (e.g. an incorrect spelling) AND provided that the incorrect certificate(s) are returned within 28 days of issue.
Please note Arts Award certificates issued prior to April 2012 cannot be replaced.
The costs for certificate replacement and amendment are as follows:
Discover replacement certificates - If you request replacements for multiple certificates from the same Discover certificate order, the charges will be capped at £55.
Explore/Bronze/Silver/Gold replacement certificates - If you request replacements for multiple certificates from the same moderation order, the charges will be applied as follows:
Provided they are all from the same moderation order, you will only be charged for 10 certificates in total, even if your request is for more than 10 replacement certificates.
To order a replacement certificate, you must complete the certificate replacement and amendment form and return it by email to email@example.com. Once we receive your form, we will send you an invoice via e-mail within 5 working days.
Download the certificate replacement and amendment form here.
Payment can be made by BACS transfer (or cheque, where BACS is not possible). Please send remittance advice or confirm full payment details by email to firstname.lastname@example.org so that we are able to issue your certificates.
Replacement certificates are sent within 6-8 weeks of the receipt of remittance advice or proof of payment.
Changes to your centre name
Changes to the name of your centre which appears on certificates should be made by contacting the Arts Award helpdesk prior to placing your moderation booking or submitting your young people's details for Discover certification.