Please ensure that your invoice has been paid so that we can issue certificates to you promptly. If your invoice is not paid within four weeks of issue, we may not be able to issue your certificates in the timeframe stated.
Discover certificates are sent within 4 weeks from the date you submitted your entries successfully via the portal or via email. Certificates are posted in paper format to the centre's main registered address. Tracking information is sent by email to the centre's main email address at the point of dispatch.
For orders submitted from Thursday 1 May 2025, we have returned to issuing paper certificates for Explore, Bronze, Silver, and Gold levels. You will no longer need to submit your young people’s email addresses. The paper certificate is included in the qualification fee payable for each young person.
Explore, Bronze, Silver, and Gold certificates are posted in paper format to the centre's main registered address within the following timeframes. Tracking information is sent by email to the centre's main email address at the point of dispatch.
We offer a certificate amendment and replacement service for people who would like to:
Note:
If you are an individual candidate, please follow the guidance on the Trinity College website.
If you are a registered Arts Award centre, please download and complete the Certificate replacement and amendment form and return it by email to ArtsAwardOpsTeam@trinitycollege.com.
Once we receive your form, we will send you an invoice via e-mail within five working days.
The costs for replacement and amendment for paper certificates are as follows:
*Discover replacement certificates - If you request replacements for multiple certificates from the same Discover order, the charges will be capped at £70.
**Explore/Bronze/Silver/Gold replacement certificates - If you request replacements for multiple certificates from the same order, the charges will be applied as follows:
Provided they are all from the same order, you will only be charged for 10 certificates in total, even if your request is for more than 10 replacement certificates. If there is a mix of levels, we will charge full price for the first certificate for the highest level and £5 for the rest up to 10 max, and no charge for the 11th certificate.
Payment can be made by BACS transfer (or cheque, where BACS is not possible). Please send remittance advice or confirm full payment details by email to ArtsAwardOpsTeam@trinitycollege.co.uk so that we are able to issue your certificates.
Replacement certificates are sent within 6-8 weeks of the receipt of remittance advice or proof of payment.
Changes to the name of your centre which appears on certificates should be made by contacting the Arts Award helpdesk prior to entering young people for Arts Award.