Primary school students using tablet

Certificate delivery info and timeframes

Important Update - Changes to Arts Award

As part of the upcoming changes to Arts Award, we will be introducing digital certificates for Arts Award Explore, Bronze, Silver and Gold levels, which include the option to order paper certificate for an additional fee. Centres delivering Arts Award Discover will continue to be sent paper certificates in the post.

You can read our FAQ’s for centres here:

The new process will take effect from 13 December. For detailed information on the upcoming changes, read our News and FAQs

The following information relates to the current certification process that applies to all Discover certificate orders and moderation bookings made prior to the changes taking effect on 13 December.


Certificates are posted to the centre's main registered address. Tracking information is sent by email to the centre's main email address at the point of dispatch.

  • Discover certificates are sent within 4 weeks of invoice issue. 
  • Standard (face-to-face) moderation: certificates are dispatched within 4 weeks of the moderation date.
  • Online and postal moderation: certificates are dispatched within 6 weeks of the sample date.

View our Terms and Conditions of booking, updated as of May 2023.

Please ensure that your invoice has been paid so that we can dispatch certificates to you promptly. If your invoice is not paid until after the moderation has taken place, we may not be able to send your certificates out in the time frame stated.  

Certificate replacement and amendment

  • Replacements can be requested when certificates are lost or damaged.
  • Amendments can be requested when errors need to be corrected and those errors appeared in the information submitted via the centre portal (Trinity online), or in the information sent to Arts Award on behalf of the centre. 

We are required by Ofqual to stamp reissued certificates with a re-issue date. This will be on the front left hand corner of the certificate. The only exception to this requirement is where there has been a clerical error by the Arts Award team or the adviser (e.g. an incorrect spelling) AND provided that the incorrect certificate(s) are returned within 28 days of issue. Please note Arts Award certificates issued prior to April 2012 cannot be replaced.

The costs for certificate replacement and amendment are as follows:

  • £4.70 per Discover certificate 
  • £16 per Explore certificate
  • £25 per Bronze/Silver/Gold certificate

Discover replacement certificates - If you request replacements for multiple certificates from the same Discover certificate order, the charges will be capped at £70.

Explore/Bronze/Silver/Gold replacement certificates - If you request replacements for multiple certificates from the same moderation order, the charges will be applied as follows:

  • 1st certificate - Full Price
  • 2nd - 10th certificate - £5 each
  • 11th + certificate - No charge

Provided they are all from the same moderation order, you will only be charged for 10 certificates in total, even if your request is for more than 10 replacement certificates. If there is a mix of levels, we will charge full price for the first certificate for the highest level and £5 for the rest up to 10 max, and no charge for the 11th certificate.

To order a replacement certificate, you must complete the certificate replacement and amendment form and return it by email to Once we receive your form, we will send you an invoice via e-mail within 5 working days.

Download the certificate replacement and amendment form.

Payment can be made by BACS transfer (or cheque, where BACS is not possible). Please send remittance advice or confirm full payment details by email to so that we are able to issue your certificates.

Replacement certificates are sent within 6-8 weeks of the receipt of remittance advice or proof of payment. 

Changes to your centre name

Changes to the name of your centre which appears on certificates should be made by contacting the Arts Award helpdesk prior to placing your moderation booking or submitting your young people's details for Discover certification.

Certificate design

See a sample of the new design below, or find out more about the changes on the Trinity website.


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