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Arts Award Terms and Conditions of booking (Updated December 2016)

Summary of changes

 

ARTS AWARD MODERATION - ALL LEVELS excluding Discover certificate orders 

1. Booking a moderation

2.1.2 In particular, you may not request a Bronze/Silver/Gold Arts Award postal moderation for a group of more than 5 candidates, or an Explore postal moderation for groups that meet and exceed the minimum fee for standard moderation. If you have more than 5 candidates at Bronze/Silver/Gold you may book a standard or a joint moderation. If you meet and exceed the minimum fee at Explore, you must book a standard moderation. We are only able to provide a limited number of postal moderations and therefore reserve them for small groups that would otherwise find it difficult to moderate via any other option.

 

2. Submitting candidate details for moderation in the case of late bookings

2.1.5 You must confirm the names of candidates to be moderated no later than 21 days before the moderation. This is the minimum number you will be charged for. An invoice will be generated at the time of enrolment. We reserve the right to cancel your moderation if you do not provide all the required candidate information, or advisers are not linked to your centre at the point of enrolment.

Please note, where capacity permits, we do accept late bookings for postal moderations. If you are placing a late booking it may not be possible to submit names 21 days before the moderation. In this case your booking confirmation email will indicate a deadline for submitting candidate details. You acknowledge and agree to submit details within this specified timeframe, otherwise your moderation may be cancelled, in which case our cancellation policy detailed in section 4.3 applies.

 

ARTS AWARD EXPLORE POSTAL MODERATION

2.2.1 Submitting candidate details for moderation

You must confirm the names of candidates to be moderated no later than 21 days before the sample confirmation date. An invoice will be generated at the time of enrolment. We reserve the right to cancel your moderation if you do not provide all the required candidate information, or advisers are not linked to your centre at the point of enrolment.

Where capacity permits, we may accept late bookings for Explore postal moderations on a case by case basis. If you are placing a late booking, your booking confirmation email will provide a deadline for submitting candidate details. You acknowledge and agree to submit details within this specified timeframe, otherwise your moderation may be cancelled, in which case our cancellation policy detailed in section will 4.4 apply.

 

2.2.2 Confirming advisers as having assessed candidates’ arts logs

Please remember that when you confirm the names of candidates to be moderated it is your responsibility to also correctly indicate which trained Arts Award adviser has assessed each candidate’s arts log and completed the assessment report form. Providing incorrect information at this point may invalidate your moderation sample and mean it is not possible to go ahead with moderation.

 

2.2.3 Changing candidate details before the sample confirmation date

You may change the spelling of your candidates’ names, add, remove or substitute candidates from your booking, provided, in our absolute discretion, that this will not have a negative impact on any planned moderation timings, no later than 7 days before your sample confirmation date. This is the minimum number of candidates you will be charged for.

Please contact DEnames@trinitycollege.co.uk with full details of the changes you require.

 

2.2.4 Amending candidate details following the sample confirmation date

You may not add, substitute, or remove any candidate names following confirmation of your sample. You may however request to amend a candidate’s personal details. Please contact DEnames@trinitycollege.co.uk with full details of the changes you require.

It is not possible to withdraw from moderation candidates selected in the sample as this will invalidate the sampling process. If, for any reason, you wish to do so, then you must cancel your existing booking, in which case our cancellation policy detailed in section 4.4 applies, and place a new booking.

 

2.2.5 Amending details for an Arts Award Explore postal moderation after work has been sent for moderation

 

Unfortunately, it is not possible to make any amendments after the work has been sent for moderation. You acknowledge and agree that you should cancel your booking (see cancellation policy section 4.4) and issue a new moderation request.

 

4.4.1 Submitting Explore logs for moderation

If you do not submit arts logs within 2 working days of receipt of your sample confirmation email, but still wish to go ahead with moderation you must contact us as soon as possible within these 2 days. Your booking will be allocated to the next available sample confirmation date, for which you will be charged a £25 administration fee. We will generate a new sample, where applicable, the details of which will be sent on your new sample confirmation date. If you wish to moderate on a different date, then you must cancel your existing booking, and place a new booking. If you are not able to send the work as and when requested, or if we do not hear from you, your moderation will be cancelled and the fees outlined in section 4.4.3 will apply.

 

Please note, any postponement of the sample confirmation date will affect the result and certificate timeframes.

 

4.4.2 Cancelling a moderation request 21 days before your sample confirmation date

There will be no cost attached to cancelling the moderation at this stage. If you have already paid for your moderation we will either hold your payment as credit for a future moderation date, or arrange for a full refund at your request.

 

4.4.3 Cancelling your moderation less than 21 days before your sample confirmation date

If you cancel your moderation with less than 21 days’ notice, the following cancellation fees will be payable:

o 1-10 candidates = £30

o 11-20 candidates = £35

o 21+ candidates = £40

 

At this point, you may also postpone your original booking to the next available sample confirmation date, for which you will be charged a £25 administration fee. We will generate a new sample, where applicable, the details of which will be sent on your new sample confirmation date.

 

4.4.4 Changing your sample confirmation date once booked

Please note that, as Explore postal moderations take place on fixed dates and places are limited, it is not possible to change your sample confirmation date once we have confirmed your booking. If you cancel a postal moderation, we will charge you a cancellation fee if applicable and a new booking can then be made for an alternative date if you wish to go ahead with postal moderation at a later date.