Please ensure that your invoice has been paid so that we can issue certificates to you promptly. If your invoice is not paid within four weeks of issue, we may not be able to issue your certificates in the timeframe stated.
Discover certificates are sent within four weeks from the date you entered young people for Arts Award Discover via the centre portal. Certificates are posted in paper format to the centre's main registered address. Tracking information is sent by email to the centre's main email address at the point of dispatch.
Digital certificates
Certificates for Explore, Bronze, Silver and Gold are issued in digital format within four weeks of the date you entered young people for Arts Award via the centre portal. Digital certificates are issued directly to the email address provided for each young person at the point of entering them for Arts Award. This is the email address of the young person (if aged 18 and over) or their parent/guardian’s (if under 18).
Centres who have specific challenges to gathering email addresses for digital certificates, for example, young people who are in care, should contact the Arts Award team to discuss alternative arrangements.
Note: If your centre is selected to be moderated, certificates will be issued digitally within eight weeks from the date young people were entered for Arts Award via the centre portal.
Paper certificates
Once the digital certificate has been issued, young people can purchase a paper certificate if they wish to hold an original hard copy. The content and quality of our paper certificates have not changed.
Instructions about optional purchase of a paper certificate will be provided in the email sent when the digital certificate has been issued. The cost for purchasing a paper certificate is £5 (including postage within the United Kingdom).
Arts Award centres also have the option to order paper certificates on behalf of the young people once their digital certificates have been issued. Centres receive a 20% discount if they order five or more certificates from the same order (e.g. £5 for 1-4 certificates, £4 for 5+ certificates). Centres can order paper certificates by following this link: https://mycertificates.trinitycollege.com/centres.
Instructions on how to order paper certificates are available in our Centre Operational Guide.
Paper certificates are delivered within two weeks of the order date.
To amend spelling errors on a Explore/Bronze/Silver/Gold digital certificate or update an email address for a candidate entered for a digital certificate, you must notify us immediately at ArtsAwardOrders@trinitycollege.co.uk. Such amendments can be accommodated free of charge.
If you have received an original paper certificate from Trinity and wish to make an amendment and/or request replacement, you must follow the certificates amendment and replacement process outlined below, for which there is a fee.
Please note Arts Award certificates issued prior to April 2012 cannot be replaced.
The costs for replacement and amendment for paper certificates are as follows:
Discover replacement certificates - If you request replacements for multiple certificates from the same Discover order, the charges will be capped at £70.
Explore/Bronze/Silver/Gold replacement certificates - If you request replacements for multiple certificates from the same order, the charges will be applied as follows:
Provided they are all from the same order, you will only be charged for 10 certificates in total, even if your request is for more than 10 replacement certificates. If there is a mix of levels, we will charge full price for the first certificate for the highest level and £5 for the rest up to 10 max, and no charge for the 11th certificate.
To order a replacement paper certificate, you must download and complete the certificate replacement and amendment form and return it by email to ArtsAwardOpsTeam@trinitycollege.co.uk. Once we receive your form, we will send you an invoice via e-mail within five working days.
Payment can be made by BACS transfer (or cheque, where BACS is not possible). Please send remittance advice or confirm full payment details by email to ArtsAwardOpsTeam@trinitycollege.co.uk so that we are able to issue your certificates.
Replacement certificates are sent within 6-8 weeks of the receipt of remittance advice or proof of payment.
Changes to the name of your centre which appears on certificates should be made by contacting the Arts Award helpdesk prior to entering young people for Arts Award.