Discover certificates will be sent within 4 weeks from the point of confirming young people’s names.
For moderation, except in the case of Explore postal moderation, all certificates will be dispatched within 4 weeks from the moderation date.
In the case of Explore postal moderation, certificates will be dispatched within 6 weeks from your approved sample confirmation date.
View our Terms and Conditions of booking.
Please ensure that your invoice has been paid so that we can dispatch certificates to you promptly. If your invoice is not paid until after the moderation has taken place, we will not be able to send your certificates out in the time frame stated.
Certificate replacement and amendment
Replacements: are requested when certificates are lost or damaged
The costs for certificate replacement and amendment are as follows:
The charges for Discover replacement certificates will be capped if you require several from the same certificates order. There is a maximum charge of £55 for each certificate order.
The charges for Explore/Bronze/Silver/Gold replacement certificates will be capped if you require several from the same moderation order. In this case, you will be charged full price for the 1st certificate plus £5 per certificate for the next 9. You will only be charged for 10 certificates even if there are more than 10 certificates required from the same moderation order.
To order a replacement certificate, you must complete the certificate replacement and amendment form and return it by e-mail to firstname.lastname@example.org or by post to Arts Award, Trinity College London, AMP House, 10th Floor, Dingwall Road, Croydon, CR0 2LX, England. Once we receive your form, we will send you an invoice via e-mail within 5 working days.
Download the certificate replacement and amendment form here
Payment can be made by cheque, or by BACS transfer. Please send remittance advice or confirm full payment details by e-mail to email@example.com so that we are able to issue your certificates.
Changes to your centre name
Changes to the name of your centre which appears on certificates should be made by contacting the Arts Award helpdesk prior to placing your moderation booking or submitting your young people's details for Discover.